Reservation policy

Any reservation request implies adherence to the present terms of sale and full and unreserved acceptance of their provisions.


Booking conditions:

Reservations can be made:

via online booking platforms (booking, airbnb)

Cancellation or modification conditions:

Cancellation or modification conditions for privatizations:

The deadline for cancellation without charge is 15 days before the date of arrival Outside these deadlines, the total amount of the stay will be retained by the hostel.


Arrival time 13:00

Departure time 11h00


Utopy hostel assumes no responsibility for theft, loss or damage to guests' personal belongings.

Force majeure

Utopy hostel shall not be liable to its customers in the event of non-performance of its obligations due to force majeure. Cases of force majeure or fortuitous events are those usually recognized by the jurisprudence of the French Courts and Tribunals.

Information Technology and Civil Liberties

Applicable Law

Any dispute, claim or litigation relating to the booking of a stay is subject to French law. The Tribunal d'Instance de Bayonne shall have exclusive jurisdiction.